GENERAL TERMS AND CONDITIONS OF SALE – iwantservice.be

1. Scope

These general terms and conditions apply to all quotations, agreements, supplies of services, sales of products and invoices of iwantservice.be.

All services and products offered through iwantservice.be are intended exclusively for associations, companies, self-employed persons, the liberal professions and professional customers.

By placing an order or entering into an agreement, the customer declares that they are acting in the course of their professional activity, business or organisation and not as a consumer within the meaning of the Belgian Code of Economic Law. The customer accepts these general terms and conditions in full.

Departures from these terms are valid only where they have been agreed in advance, in writing and expressly.

2. Quotations and prices

All quotations from iwantservice.be are without obligation unless stated otherwise.

Prices are expressed in euros and exclusive of VAT unless indicated otherwise.

iwantservice.be reserves the right to adjust prices in the event of changes to supplier prices, taxes, indexation or other external factors.

3. Invoicing and payment

Invoices are payable within 14 calendar days of the invoice date, unless stated otherwise on the quotation or invoice.

In the event of late payment:

• default interest is due by operation of law and without notice of default, at the statutory interest rate;
• fixed damages of 10% of the outstanding amount are charged, with a minimum of €75;
• iwantservice.be reserves the right to suspend services temporarily until all outstanding amounts have been paid.

All recovery and legal costs are borne by the customer.

4. Supply of services

iwantservice.be undertakes to perform its services to the best of its ability and within a reasonable period.

All commitments of iwantservice.be are obligations of means and not obligations of result.

Any delivery periods are indicative unless expressly agreed otherwise in writing.

5. Hosting, websites and cloud services

For hosting, cloud, backup, Microsoft 365, Odoo, website and webshop services, iwantservice.be depends on external suppliers and infrastructure.

iwantservice.be cannot be held liable for:

• outages at external providers;
• internet interruptions;
• data loss caused by third parties;
• hacking, malware or cyberattacks;
• temporary unavailability of services beyond its control.

The customer remains responsible for:

• keeping passwords secure;
• correct user rights;
• the lawfulness of published content;
• their own local backups where these are not expressly included in the contract.

6. Domain names and licences

Domain names, software licences, Microsoft 365 subscriptions, Billit licences, cloud licences and other subscriptions remain the property of the respective suppliers until paid in full.

Annual subscriptions renew automatically unless cancelled in writing at least 30 days before the renewal date.

7. Subscriptions, web app services and contract term

For the web app, website, webshop, hosting, invoicing and cloud arrangements offered by iwantservice.be, including but not limited to the Lite, Start, Grow and Scale packages as published on the “Pricing” and “Solutions” pages and the online shop of iwantservice.be, a minimum contract term of 36 months applies.

By ordering or activating one of these services, the customer agrees to this minimum commitment period.

The contract may be terminated only in writing, by registered letter, no later than 3 months before the annual renewal date of the contract.

In the event of early termination before the end of the minimum contract term, all remaining subscription fees up to the end of the current contract period remain payable in full.

These remaining amounts must be settled in a single payment within 7 calendar days of the invoice date or the due date of the closing invoice.

In the absence of payment, iwantservice.be reserves the right to suspend the services provided immediately or to discontinue them permanently.

8. Maintenance and support

Support and maintenance are provided during normal office hours unless agreed otherwise through an SLA or maintenance contract.

Interventions outside office hours may be charged separately.

9. Liability

The liability of iwantservice.be is in all cases limited to the amount of the invoice or delivery concerned.

iwantservice.be can never be held liable for:

• indirect damage;
• loss of profit;
• loss of data;
• business interruption;
• consequential loss;
• loss of customers or reputational damage.

10. Complaints

Any complaints must be reported in writing within 8 calendar days of delivery of the goods or performance of the services.

After that period, the services provided are deemed to have been definitively accepted.

11. Force majeure

iwantservice.be is not liable for delays or shortcomings caused by force majeure, including but not limited to:

• power failures;
• internet outages;
• cyber incidents;
• strikes;
• government measures;
• problems at suppliers or data centres.

12. Privacy and data processing

iwantservice.be processes personal data in accordance with applicable GDPR legislation.

Further information is available in the privacy policy on the website.

13. Governing law and competent courts

All agreements with iwantservice.be are governed exclusively by Belgian law.

In the event of a dispute, only the courts of the East Flanders district have jurisdiction.

iwantservice.be

Cyriel Buyssestraat 35/102

B-9850 Nevele (Deinze)

Belgium

VAT BE0818.296.453